Returns policy
Returns & Refunds
We want you to be completely happy with your purchase. If something isn't right, we're here to help.
Your right to cancel
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. Once you have notified us of your cancellation, you have a further 14 days to return the item to us.
To exercise your right to cancel, please contact us at aramedultd@gmail.com before returning your item.
Condition of returned items
To be eligible for a return, items must be unused, undamaged, and returned in their original packaging. We reserve the right to reduce your refund if the item has been handled beyond what is necessary to inspect it.
How to return
Send your return to:
Aramedu Ltd
14 Manette House, 128 Maidstone Road
Chatham, ME4 6DQ
United Kingdom
Return shipping costs are your responsibility. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we will process your refund within 14 days. The refund will be applied to your original payment method. You will receive an email confirmation when your refund has been issued.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery at aramedultd@gmail.com with a photo of the issue. We will send a free replacement at no cost to you — no questions asked.
Non-returnable items
The following cannot be returned:
- Digital products and downloadable files (eBooks)
- Gift cards
Sale items
Only regular-priced items are eligible for a full refund. Sale items may not be refunded unless they are faulty.
Need help?
Contact us at aramedultd@gmail.com — we typically respond within 1–2 business days.