Frequently Asked Questions
Q: Are you offering free shipping?
A: Yes, we offer free shipping for orders over £20 within the UK and for orders over £49 worldwide. The free shipping option will automatically appear at checkout once your order reaches the qualifying amount. However, please make sure that this option is selected before finalizing your purchase.
Q: How long will I have to wait for my order?
A: We ship all orders via Royal Mail within 1–3 business days. Delivery times vary depending on your location:
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UK: usually 3–7 business days
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Europe: usually 8–9 business days
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USA: usually 6–14 business days (most orders arrive in 6–10 days)
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Rest of the world: up to 15 business days
Q: Will I need to pay customs duties or tariffs?
A: No. Even though the USA has recently suspended the $800 de minimis rule (which means duties can apply to all shipments), we cover all customs duties and charges on our side. You won’t be asked to pay anything extra upon delivery.
Q: What does “de minimis” mean?
A: It was a US rule that allowed packages valued under $800 to enter duty-free. From August 29, 2025, this exemption no longer applies, but this does not affect our customers because we take care of all duties.
Q: Will the new US customs rules affect my shipping time?
A: No. Even though customs duties now apply to all shipments to the USA, this does not cause delays for our customers. We handle all customs paperwork and cover duties in advance, so your order moves through customs without issues. Delivery times remain the same: usually 6–14 business days (most orders arrive in 6–10 days).
Q: Can I use the papers I purchase from you for projects that I later sell?
A: Yes, any paper purchased from us can be used for commercial projects. You are free to use our products in your work that is intended for sale.