Subscription, Credits and Refund Policy

The Secrets of Decoupage App

Effective Date: 9 July 2026
Operator: ARAMEDU LTD
Company number: 15538835
Registered office: 14 Manette House, 128 Maidstone Road, Chatham, ME4 6DQ, United Kingdom
Contact email: aramedultd@gmail.com
Brand / App: The Secrets of Decoupage

This Subscription, Credits and Refund Policy explains the rules that apply to paid membership plans, subscription renewals, cancellations, credits, member rewards, digital content, refund requests and connected store purchases within The Secrets of Decoupage App.

This Policy should be read together with the Terms and Conditions of Use, Privacy Policy, Community Guidelines, Copyright and Intellectual Property Policy, Child Safety Standards, Account and Data Deletion Policy, and any purchase information shown inside the App, the website, Apple App Store, Google Play, Shopify or any approved payment platform.

Nothing in this Policy removes or limits any mandatory consumer rights that cannot legally be excluded.

1. Status and Scope of this Policy

This Policy forms part of the contractual terms between the user and ARAMEDU LTD when the user purchases, renews, cancels or uses any paid plan, credit, discount, reward, digital download, VIP Drop, Project Helper allowance or connected store benefit.

Where a purchase is made through Apple App Store, Google Play, Shopify or another third-party platform, that platform may also apply its own billing, refund, cancellation and account rules. Where those platform rules legally control the transaction, those platform rules will apply to the extent required.

2. Membership Plans

The App may offer free and paid membership plans, including plans described as VIP, VIP Digital, VIP Print Pack, PRO or any similar or replacement plan name. Paid plans may provide access to one or more benefits such as:

• Locked guides, VIP or PRO-only tutorials and VIP Drops
• Digital downloads and Project Helper usage allowances
• Member-only community features and challenges
• Discounts, credits, early access and saved resources
• Other benefits shown at the point of purchase

3. Subscription Value and Changes to Benefits

Paid membership is designed to provide ongoing membership value during the active subscription period. The content of a plan may change from time to time — for example, VIP Drops, downloadable files, challenges, tutorials, product availability, credit rules, community features and Project Helper limits may vary by month, season, technical capability, availability, safety requirements, business needs or creative direction.

ARAMEDU LTD may update or replace benefits provided that the plan continues to provide materially similar membership value during the paid period, unless a change is required by law, platform rules, safety reasons, intellectual property concerns, technical failure or circumstances outside our reasonable control.

4. Prices, Billing Periods and Currencies

Prices, billing periods, renewal frequency, taxes and included benefits will be displayed before the user confirms a purchase. The final price charged may vary depending on country, currency, tax rules, exchange rates, platform pricing tiers, app store fees, payment provider rules, bank fees or local legal requirements.

Unless stated otherwise, prices do not include any separate customs charges, import duties, local taxes, bank charges, card charges, currency conversion fees or third-party platform fees.

5. Automatic Renewal

Subscriptions may renew automatically unless cancelled before the renewal date in accordance with the rules of the platform through which the subscription was purchased. By purchasing an auto-renewing subscription, the user authorises recurring charges until the subscription is cancelled, expires or is otherwise ended.

6. Apple App Store Purchases

If a subscription or in-app purchase is made through Apple App Store, Apple may process the payment, manage billing, provide the renewal interface and handle certain refund requests. Users must manage Apple subscriptions through their Apple Account settings.

ARAMEDU LTD cannot directly cancel, modify or refund every Apple App Store transaction where Apple controls the billing relationship. Users may need to request refunds directly from Apple in accordance with Apple procedures.

7. Google Play Purchases

If a subscription or in-app purchase is made through Google Play, Google may process the payment, manage billing, provide the renewal interface and handle certain refund requests. Users must manage Google Play subscriptions through Google Play subscription settings.

ARAMEDU LTD cannot directly cancel, modify or refund every Google Play transaction where Google controls the billing relationship. Users may need to request refunds directly from Google in accordance with Google Play procedures.

8. Website, Shopify or Direct Purchases

If a subscription, credit, digital content or connected store purchase is made through our website, Shopify or another approved platform outside Apple App Store or Google Play, cancellation and refund requests must be made through the relevant account area, platform tools or by contacting ARAMEDU LTD at aramedultd@gmail.com.

9. Cancelling a Subscription

A user may cancel a subscription using the cancellation tools provided by the platform where the subscription was purchased. Cancelling a subscription normally stops the next renewal. It does not automatically refund the current billing period unless required by law or allowed by the platform or by ARAMEDU LTD in a specific case.

Unless the platform rules or mandatory law say otherwise, the user may retain access to paid benefits until the end of the current paid period after cancellation.

10. Refunds for Subscriptions

Refunds for subscriptions depend on the purchase platform, applicable consumer law, the type of benefit, whether paid content has been accessed, whether credits have been redeemed and whether the account has breached any policy.

ARAMEDU LTD may refuse a refund where a user has already accessed substantial paid membership benefits, downloaded digital content, used credits, used Project Helper allowances, participated in paid-only features, breached the Terms, abused the refund process, committed fraud, or triggered a chargeback after receiving paid benefits, except where mandatory law requires otherwise.

11. Digital Content, Downloads and VIP Drops

Digital content is made available under a licence and is not sold as ownership of intellectual property. Unless mandatory law requires otherwise, digital content may be non-refundable once it has been accessed, downloaded, unlocked, delivered, made available in the user account or included as part of an active paid membership period.

12. Credits and Member Rewards

Credits are a limited membership or promotional benefit. They are not money, cash, stored value, cryptocurrency, gift cards, payment instruments, financial products or bank deposits.

Credits may only be used in the way described in the App, plan description, store checkout, credit page or this Policy. Credits cannot be withdrawn, transferred, sold, exchanged for cash, used outside the authorised system or treated as legal tender.

13. Credit Allocation and Redemption

Credit amounts, renewal timing, expiry rules, eligible products, excluded products and redemption values may vary by plan and may be shown in the App. The App may display rules such as 1 credit = 1 A4 rice paper, A3 = 2 credits, or any other rule adopted by ARAMEDU LTD. These rules may be changed prospectively for future periods or future credits.

Credits may not cover shipping, taxes, customs charges, duties, upgraded postage, platform fees or other charges unless expressly stated.

14. Expiry, Cancellation and Loss of Credits

Unless the App clearly states otherwise, unused Credits may expire at the end of the relevant membership period, monthly period, promotional period or plan period.

Unused Credits may be lost if the user cancels, fails to renew, receives a refund, triggers a chargeback, downgrades a plan, deletes the account, breaches the Terms, abuses the credit system or is removed from the App for safety, legal, fraud or intellectual property reasons.

ARAMEDU LTD is not required to pay cash or provide a cash alternative for unused, expired, revoked or cancelled Credits, except where mandatory law requires otherwise.

15. Refunds Involving Credits

If a purchase made using Credits is cancelled, refunded, reversed or charged back, ARAMEDU LTD may decide whether to restore Credits, withhold Credits, provide a replacement benefit or take no further action, depending on the reason for the cancellation and the applicable law.

If a user redeems Credits and then requests a refund of the subscription that generated those Credits, ARAMEDU LTD may deduct the value of used Credits from any discretionary refund or refuse a discretionary refund, except where mandatory law requires otherwise.

16. Physical Products and Connected Store Purchases

Physical product purchases made through a connected store may be governed by the applicable store policies, including shipping, delivery, returns, customs and product-specific terms. Credits and member discounts do not automatically cover customs charges, import duties, taxes or additional delivery charges unless expressly stated.

17. Promotions, Discounts and Free Trials

Promotions may be limited by user, account, country, time, plan, product, availability or platform. Promotions may not be combined unless expressly stated.

ARAMEDU LTD may refuse, withdraw or reverse a promotion if it is used fraudulently, obtained through duplicate accounts, obtained by deception, used contrary to the promotion terms, triggered by technical error or abused in a way that harms ARAMEDU LTD, other users, the App or the store.

A free trial may convert into a paid subscription unless cancelled before the trial ends, where this has been clearly disclosed before sign-up.

18. Chargebacks and Payment Disputes

If a user disputes or reverses a payment after receiving subscription benefits, digital content, Credits, physical products, Project Helper usage or other value, ARAMEDU LTD may suspend or close the account, remove paid access, reverse Credits, disable downloads, restrict future purchases and recover reasonable losses where permitted by law.

Users should contact ARAMEDU LTD first at aramedultd@gmail.com if they believe a charge is incorrect, duplicated, unauthorised or affected by technical error.

19. Fraud, Abuse and Breach of Policy

ARAMEDU LTD may refuse refunds, cancel benefits, remove Credits, restrict features or terminate accounts where there is reasonable evidence of fraud, abuse, misuse, policy breach, intellectual property infringement, payment abuse, refund abuse, harassment, spam, safety risk or unlawful conduct.

Examples of abuse include creating multiple accounts to obtain free trials or Credits, sharing paid downloads, reselling digital content, using chargebacks after consuming paid benefits, manipulating community features, bypassing subscription locks, or attempting to exploit technical errors.

20. Technical Errors and Failed Delivery of Benefits

If a paid benefit, subscription entitlement, credit balance or digital item is not correctly delivered because of a technical error, ARAMEDU LTD may provide a correction, replacement benefit, restored access, restored Credits or another reasonable remedy.

A user should report missing benefits promptly with account details, platform purchase confirmation and screenshots where available.

21. Downgrades and Plan Changes

Plan changes may take effect immediately, at the next billing date or according to platform rules. Benefits, Project Helper limits, Credits, discounts and locked content access may change when the plan changes. If a user downgrades, Credits or benefits available only on the higher plan may be removed, reduced or become unavailable.

22. Account Deletion and Subscriptions

Deleting an App account does not always automatically cancel an active subscription through Apple, Google, Shopify or another payment platform. Users remain responsible for cancelling subscriptions through the platform where the subscription was purchased.

Where a user deletes an account but does not cancel a platform subscription, the platform may continue charging until the user cancels through the appropriate platform account settings.

23. Summary

Area	General Position
Subscriptions	Renew automatically unless cancelled through the purchase platform before renewal.
Cancellation	Usually stops future renewal; it does not automatically refund the current paid period.
Digital content	May be non-refundable once accessed, unlocked, downloaded or made available.
Credits	Membership or reward benefit only; not cash and not withdrawable.
Unused Credits	May expire or be lost when a plan ends, is refunded, is charged back or is breached.
Physical products	Store checkout, shipping, returns and mandatory consumer law apply.
Mandatory rights	Local consumer rights continue to apply where the law requires them.

24. Mandatory Consumer Rights

Nothing in this Policy excludes or limits consumer rights that cannot legally be excluded. This includes mandatory rights that may apply in the United Kingdom, European Union, United States, Canada, Australia or another country where the user lives.

25. How to Request Help

For billing, refund, subscription, credit or benefit questions, the user should contact ARAMEDU LTD at aramedultd@gmail.com and include:

• The account email and purchase platform
• Order number or subscription identifier
• Date of purchase and description of the issue
• Screenshots where available

If the purchase was made through Apple App Store or Google Play, the user may also need to contact Apple or Google directly through the relevant platform refund or subscription tools.

26. Changes to this Policy

ARAMEDU LTD may update this Policy from time to time to reflect changes to the App, membership plans, credits, digital content, store connection, platform rules, payment providers, applicable law or business operations. Continued use of the App after a change becomes effective means that the user accepts the updated Policy, subject to mandatory consumer rights.

27. Contact

Questions about this Policy should be sent to ARAMEDU LTD at aramedultd@gmail.com.

ARAMEDU LTD
14 Manette House, 128 Maidstone Road
Chatham, ME4 6DQ
United Kingdom